Support

Need help with your plan, a charge or your account? Here's the quickest way to sort it out.

Email the team

We reply within 2 business days. Please send it from the email on your account. For a billing question, include the date and amount of the charge.

For a quick answer, use the support chat in the corner or read the FAQ.

Cancel your plan

Sign in, go to Profile, then Manage billing, and cancel there. You can cancel anytime, and it takes effect at the end of your current billing period.

Refunds

We don't refund partial months already paid. That doesn't limit your rights under the Australian Consumer Law, so if something went wrong, email us and we'll look into it.

A charge you don't recognise

Our charges appear on bank statements as WAYPOINTMENTOR.COM. If a charge looks wrong, email us and we'll check it with you.

Trouble signing in

Choose "Forgot password?" on the sign-in page and we'll email you a code to set a new one. If you signed up with Google, use Continue with Google instead.

Your data

You can ask us to delete your account and everything tied to it. Email us from the address on your account. Our privacy policy explains what we keep, and our terms cover plans and billing.